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Privacy Policy for Candle Bar 111

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Candle Bar 111 ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your information when you visit our website (candlebar111.com), use our services, or communicate with us, including via SMS and other digital platforms.

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1. Information We Collect

We collect the following types of information:

  • Personal Information: When you make a purchase, book a private event, sign up for emails, or contact us, we collect details such as your name, email, phone number, billing/shipping address, and payment information.

  • Technical Data: We may collect IP addresses, browser types, device information, and browsing behavior using cookies and tracking technologies.

  • SMS & Communications Data: If you opt in to receive SMS messages, we collect your phone number and communication preferences in compliance with 10DLC SMS regulations.

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2. How We Use Your Information

We use your information to:

  • Process transactions and fulfill orders.

  • Provide customer service and respond to inquiries.

  • Send promotional emails and SMS (if you opt in).

  • Improve our website and customer experience.

  • Comply with legal requirements and prevent fraud.

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3. SMS Communications & Compliance

If you provide your phone number, you may receive SMS messages about order updates, promotions, and events.

  • Opt-In Consent: You must consent before receiving SMS messages.

  • Opt-Out Option: You can unsubscribe anytime by replying STOP to any message.

  • Carrier Compliance: We follow 10DLC SMS Registration guidelines to ensure compliance with carrier regulations.

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4. How We Share & Protect Your Information

4.1. We Do NOT Sell or Rent Your Information

Your personal information is never sold, rented, or shared with unauthorized third parties.

4.2. Restricted Access

Only authorized personnel with a business need can access your personal data. Employees and contractors with access are required to maintain confidentiality.

4.3. Secure Data Storage & Encryption

  • We implement encryption technologies to protect sensitive data from unauthorized access.

  • Personal information, including payment data, is stored securely and encrypted.

  • We use SSL (Secure Sockets Layer) technology to encrypt data transmission between users and our website.

4.4. Limited Sharing with Trusted Partners

We only share information with:

  • Service Providers: Third-party payment processors, email/SMS platforms, and order fulfillment services that help operate our business.

  • Legal Authorities: When required by law or to protect our rights and customers.

4.5. Mobile Information Protection

  • We do not share your mobile information with third parties for marketing purposes without your explicit consent. Any SMS communications you receive from Candle Bar 111 are related to order updates, promotions, or events that you have opted into. You may opt out at any time by replying STOP to any message.

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5. Cookies & Tracking

We use cookies and tracking technologies to enhance your browsing experience. You can disable cookies in your browser settings.

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6. Data Security Measures

To prevent unauthorized access, misuse, or disclosure of your personal information, we have implemented:

  • Data Encryption: Sensitive data is encrypted at rest and in transit.

  • Access Controls: Only authorized personnel can access customer data.

  • Firewall & Security Monitoring: Our website is protected against cyber threats.

  • Regular Security Audits: We review and update our security protocols frequently.

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7. Your Rights & Choices

You may:

  • Request Access: Ask for details on the personal information we collect.

  • Update or Delete Data: Request corrections or deletion of your personal data.

  • Opt-Out of Marketing: Unsubscribe from emails and SMS at any time.

To exercise your rights, contact us using the details below.

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8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated date.

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9. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

📍 Candle Bar 111
111 Santa Barbara St, Suite D
Santa Barbara, CA 93105
📧 hello@candlebar111.com
📞 805-969-0461

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By using our website and services, you acknowledge and agree to this Privacy Policy.

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