Frequently Asked Questions
How long is a candle pouring session?
Our custom candle pouring sessions typically last about 45 minutes. You’ll create your own candle with guidance from our experienced team.
What’s included in the cost?
The price covers everything you need: a reserved seat at the table, plus all the materials to make your one-of-a-kind candle.
What is your cancellation policy?
Can I bring food or drinks to a pouring session?
We understand plans can change! Cancellations made at least 24 hours in advance will receive a full refund. Simply reach out to us for assistance.
For our public workshops, we do not permit food or drinks.
Are private events available?
Do I need a reservation, or are walk-ins allowed?
What if someone in my group doesn’t want to pour a candle?
Can I take my candle home right after pouring?
Will you hold my candle if I can’t pick it up right away?
Can I bring my own candle vessel?
Is there an age requirement for candle pouring?
Absolutely! Candle Bar 111 loves hosting celebrations. Check out our private event options here!
Walk-ins are welcome, but we highly recommend booking a reservation. Our pouring sessions are limited in size, so securing a spot ensures availability. Check our schedule and reserve your seat here!
Our workshops are designed for each participant to have their own seat and space to pour. If someone prefers to observe, they may not have a seat during a full workshop. To fully enjoy the experience, we suggest booking a seat for every guest.
No, the candle needs up to two hours to cure. You can either come back to pick it up during our business hours or have it shipped to you for $12 (within the continental U.S.).
Yes, we’ll hold your candle for up to 7 days. If it’s not picked up by then, we can ship it to you for $12 upon request. After that, we’re unable to store it any longer.
We don’t allow outside vessels during our workshops, but we’d love to have you join us for one of our Candle Refill Parties! Bring your empty vessel, and we’ll help you refill it with a new custom fragrance. These monthly events are perfect for reducing waste and keeping your favorite candle vessels in use!
Yes. Participants must be at least 10 years old to pour candles.
Guests under 18 must attend with a parent or legal guardian who is registered as a participant and purchases their own seat. Unaccompanied minors are not permitted.
A waiver signed by a parent or legal guardian is required for all participants under 18.
Can I purchase empty vessels or fragrance oils from Candle Bar 111
We offer empty vessels for sale at $20 each. However, our fragrance oils are not available for purchase at this time.
What is your return policy?
Cancellations for workshops are accepted up to 24 hours before your scheduled session for a full refund. For retail merchandise, all sales are final, and returns are not accepted.
Can group members pay separately for a workshop?
How do I modify my reservation?
We recommend using one form of payment to secure your group’s reservation. If separate payments are needed, each person will need to book individually to ensure their seat is reserved.
If you need to adjust your reservation (date, time, or number of seats), please contact us as soon as possible, and we’ll do our best to accommodate the changes.
If you have any further questions, please feel free to email us at hello@candlebar111.com